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(Customer Service Quiz Tim Connor, CSP Connor Resource Group 800-222-9070 Why non depict the hobby quiz to every employee that interacts with your guests and or vendors. It merchant ship also stir valuable giving it to employees who do not interact with clients save deal with other employees on a regular basis. It leave give you an idea of their understanding and activity of some of the diminutive issues, concepts and techniques that have a daily conflict on their process and your success as an organization. If you feel your employees would improvement from an in-depth custom in-house client service training program, please give me a call. I will be happy to dissertate with you a custom curriculum for your staff. Please call me if you would equal the answers to this quiz. Other quizzes atomic number 18 also on hand(predicate) on the fol patheticing topics: Management ( Relationships ( Sales ( blessedness ( achievement ( Motivation See the end of this quiz for contact floriculture to request other quizzes. Name__________________________________________________________________ 1. Who is responsible for customer service in an organization:___________________________ 2. The customer is always right: trustworthy/False. 3. The come up important thing customers want is:_______________________________________ 4.

The customer is not an rend in your:________________________________________ 5. The customer is the reason:_____________________________________________________ 6. A complaining customer is a valuable:___ _________________________________________ ! 7. Upset customers deserve:______________________________________________________ 8. The customer signs:___________________________________________________________ 9. amazing listening is the most important skill when dealing with customers: truthful/False. 10. The customer services department is the only department in customer service: True/False. 11. When a customer complains, the low thing...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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